How do I activate the Journey Japan eSIM?
After purchasing your eSIM, you’ll get an email containing a QR Code, an activation code, and instructions to install the eSIM. Follow the instructions and you should have no issues in activating your eSIM once you arrive in Japan.
When should I activate my Journey Japan eSIM?
To make the most of your eSIM, you should complete the activation as soon as, or just before, you arrive in Japan, so you can connect as soon as you land. For most devices, your Japan eSIM Data Plan will activate automatically upon installation. For True Unlimited 5G Plans, your plan will begin once you connect to a network in Japan, so you can install it anytime before your trip. Don't forget to enable Data Roaming for your plan and device! This ensures you get the full number of days of data access included in your plan. If you don't activate your eSIM within the allotted activation window (45 days from your purchase date for Japan eSIM Data Plans, or 180 days for True Unlimited 5G plans), your plan's validity period (7, 15, or 30 days depending on your plan) will begin automatically.
What do I do if I delete or lose my eSIM’s Activation Code?
First, do not delete or remove the eSIM once installed on your device, as it cannot be reinstalled or reissued. If this has happened, you will need to purchase a new plan to receive a new eSIM Activation Code.
Can I activate my plan later?
Yes! Japan eSIM Data Plans (10GB, 20GB, 50GB) have a 45-day activation period, and True Unlimited 5G plans have 180 days from your purchase date. If you don't activate within that window, your plan will start automatically.
