FAQ
Journey Japan eSIM Help Center
Find answers to common questions about activation, coverage, compatibility, usage, and troubleshooting.
Most Common Questions
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
None at all! Enjoy your journey in Japan without worrying about hidden charges.
How long does my Journey Japan eSIM plan last?
All Journey Japan eSIM plans are valid up to a maximum of 30 days.
What is the process for returning the eSIM after my trip to Japan?
You don’t have to do anything! Once you use up your data allowance or the 30-day period expires, your data connection will automatically stop.
How can I check if my device supports eSIM?
Newer devices should support eSIM if there are no restrictions set. You can also review your device settings and look for a secondary “IMEI” number, or "Add eSIM" section for a quick indication.
Do I need to unlock my phone to use the Journey Japan eSIM?
Yes! An unlocked (SIM-free) phone with eSIM compatibility is required. Check your device for an "Unlocked" SIM, and review our eSIM compatibility list. If there is any indication of "SIM Locked", you will need to unlock your device by contacting you carrier beforehand.
How do I activate the Journey Japan eSIM?
After purchasing your eSIM, you’ll get an email containing an QR Code, an activation code, and instructions to install the eSIM. Follow the instructions and you should have no issues in activating your eSIM once you arrive in Japan.
