FAQs
Got eSIM questions? We got answers!
FAQs
Got eSIM questions? We got answers!
FAQs
Got eSIM questions? We got answers!
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still can't find it after checking your folders, feel free to contact us via the chatbox or contact form, and we'll be happy to help!
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still can't find it after checking your folders, feel free to contact us via the chatbox or contact form, and we'll be happy to help!
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still can't find it after checking your folders, feel free to contact us via the chatbox or contact form, and we'll be happy to help!
When should I activate my eSIM?
Great question! Activation can be done anywhere with a Wi-Fi connection, not just in Japan. Therefore, it’s recommended to activate your eSIM just before boarding your flight to Japan or immediately after arriving. Please note that if you don’t activate it within 3 days of your chosen start date, the 30-day countdown will automatically begin. Additionally, activations are unavailable on Tuesday nights from 9 PM to Wednesday mornings at 10 AM JST due to the telecom company’s scheduled weekly maintenance. Thank you for your understanding.
When should I activate my eSIM?
Great question! Activation can be done anywhere with a Wi-Fi connection, not just in Japan. Therefore, it’s recommended to activate your eSIM just before boarding your flight to Japan or immediately after arriving. Please note that if you don’t activate it within 3 days of your chosen start date, the 30-day countdown will automatically begin. Additionally, activations are unavailable on Tuesday nights from 9 PM to Wednesday mornings at 10 AM JST due to the telecom company’s scheduled weekly maintenance. Thank you for your understanding.
When should I activate my eSIM?
Great question! Activation can be done anywhere with a Wi-Fi connection, not just in Japan. Therefore, it’s recommended to activate your eSIM just before boarding your flight to Japan or immediately after arriving. Please note that if you don’t activate it within 3 days of your chosen start date, the 30-day countdown will automatically begin. Additionally, activations are unavailable on Tuesday nights from 9 PM to Wednesday mornings at 10 AM JST due to the telecom company’s scheduled weekly maintenance. Thank you for your understanding.
How long does my eSIM plan last?
All eSIMs are valid for 30 days.
How long does my eSIM plan last?
All eSIMs are valid for 30 days.
How long does my eSIM plan last?
All eSIMs are valid for 30 days.
How can I check how much data I have left?
You can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.” You can also log into your account on the website to check data usage.
How can I check how much data I have left?
You can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.” You can also log into your account on the website to check data usage.
How can I check how much data I have left?
You can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.” You can also log into your account on the website to check data usage.
What happens if I use up all my data or 30-day period expires?
If your data usage reaches its limit or your 30-day plan expires, you won't be able to connect to the internet. The good news is, you can easily top up your eSIM with additional data plans right here. This way, you can keep browsing and stay connected!
What happens if I use up all my data or 30-day period expires?
If your data usage reaches its limit or your 30-day plan expires, you won't be able to connect to the internet. The good news is, you can easily top up your eSIM with additional data plans right here. This way, you can keep browsing and stay connected!
What happens if I use up all my data or 30-day period expires?
If your data usage reaches its limit or your 30-day plan expires, you won't be able to connect to the internet. The good news is, you can easily top up your eSIM with additional data plans right here. This way, you can keep browsing and stay connected!
What devices are compatible with eSIMs?
You can find a list of devices compatible to eSIM technology in the main menu.
What devices are compatible with eSIMs?
You can find a list of devices compatible to eSIM technology in the main menu.
What devices are compatible with eSIMs?
You can find a list of devices compatible to eSIM technology in the main menu.
My activation code isn’t working. What should I do?
Let us know via the chatbox or contact form if you're having trouble with your eSIM. If you're encountering any error messages, please include those details in your message. This will help us assist you faster.
My activation code isn’t working. What should I do?
Let us know via the chatbox or contact form if you're having trouble with your eSIM. If you're encountering any error messages, please include those details in your message. This will help us assist you faster.
My activation code isn’t working. What should I do?
Let us know via the chatbox or contact form if you're having trouble with your eSIM. If you're encountering any error messages, please include those details in your message. This will help us assist you faster.
What do I do if I delete or lose my eSIM’s QR code?
No worries! If you've lost or deleted your eSIM QR code, we can help you get a new one. Simply contact us via the chatbox or contact form , and we'll guide you through the reissue process.
What do I do if I delete or lose my eSIM’s QR code?
No worries! If you've lost or deleted your eSIM QR code, we can help you get a new one. Simply contact us via the chatbox or contact form , and we'll guide you through the reissue process.
What do I do if I delete or lose my eSIM’s QR code?
No worries! If you've lost or deleted your eSIM QR code, we can help you get a new one. Simply contact us via the chatbox or contact form , and we'll guide you through the reissue process.
How can I contact customer support?
We're happy to help! You can easily reach our customer support team via the chatbox or contact form.
How can I contact customer support?
We're happy to help! You can easily reach our customer support team via the chatbox or contact form.
How can I contact customer support?
We're happy to help! You can easily reach our customer support team via the chatbox or contact form.
Frequently Asked Questions
Find helpful answers to your questions.
Choosing an eSIM
What kind of coverage does the eSIM offer across Japan?
How long does my eSIM plan last?
Do you have plans providing local phone numbers?
Will the eSIM work in rural areas of Japan as well?
Is the eSIM compatible with other travel destinations outside of Japan?
What devices are compatible with eSIMs?
Setting up your eSIM
Using your eSIM in Japan
Troubleshooting
Frequently Asked Questions
Find helpful answers to your questions.
Choosing an eSIM
What kind of coverage does the eSIM offer across Japan?
How long does my eSIM plan last?
Do you have plans providing local phone numbers?
Will the eSIM work in rural areas of Japan as well?
Is the eSIM compatible with other travel destinations outside of Japan?
What devices are compatible with eSIMs?
Setting up your eSIM
Using your eSIM in Japan
Troubleshooting
Frequently Asked Questions
Find helpful answers to your questions.
Choosing an eSIM
What kind of coverage does the eSIM offer across Japan?
How long does my eSIM plan last?
Do you have plans providing local phone numbers?
Will the eSIM work in rural areas of Japan as well?
Is the eSIM compatible with other travel destinations outside of Japan?
What devices are compatible with eSIMs?
Setting up your eSIM
Using your eSIM in Japan
Troubleshooting
Check that your phone can use eSIMs
Learn how to install and activate your eSIM
Unlock Japan and start your journey
Check that your phone can use eSIMs
Learn how to install and activate your eSIM
Unlock Japan and start your journey
Check that your phone can use eSIMs
Learn how to install and activate your eSIM
Unlock Japan and start your journey
© 2024
Sekai Studios. All Rights Reserved.
© 2024
Sekai Studios. All Rights Reserved.
© 2024
Sekai Studios. All Rights Reserved.