Journey Japan eSIM FAQs
Journey Japan eSIM FAQs
Journey Japan eSIM FAQs
Most Common Questions
When will I receive my Journey Japan eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chat box or contact form, and we'll be happy to help!
When will I receive my Journey Japan eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chat box or contact form, and we'll be happy to help!
When will I receive my Journey Japan eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chat box or contact form, and we'll be happy to help!
How do I activate the Journey Japan eSIM?
How do I activate the Journey Japan eSIM?
How do I activate the Journey Japan eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
How can I check if my device supports eSIM?
How can I check if my device supports eSIM?
How can I check if my device supports eSIM?
What is the process for returning the eSIM after my trip to Japan?
What is the process for returning the eSIM after my trip to Japan?
What is the process for returning the eSIM after my trip to Japan?
How long does my Journey Japan eSIM plan last?
How long does my Journey Japan eSIM plan last?
How long does my Journey Japan eSIM plan last?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
All FAQs
My activation code isn’t working. What should I do?
My activation code isn’t working. What should I do?
My activation code isn’t working. What should I do?
I have installed and activated my eSIM, but I'm not connecting to internet or data.
I have installed and activated my eSIM, but I'm not connecting to internet or data.
I have installed and activated my eSIM, but I'm not connecting to internet or data.
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chatbox or contact form, and we'll be happy to help!
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chatbox or contact form, and we'll be happy to help!
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chatbox or contact form, and we'll be happy to help!
How can I check how much data I have left?
By accessing your eSIM profile you can check how much data usage remains. This link can be found in your eSIM activation email. Also, you can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.”
How can I check how much data I have left?
By accessing your eSIM profile you can check how much data usage remains. This link can be found in your eSIM activation email. Also, you can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.”
How can I check how much data I have left?
By accessing your eSIM profile you can check how much data usage remains. This link can be found in your eSIM activation email. Also, you can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.”
When should I activate my eSIM?
When should I activate my eSIM?
When should I activate my eSIM?
Can Journey Japan eSIM see or track my browsing history or other personal data?
No. We do not have access to your personal browsing history or internet usage. Your eSIM connection simply provides mobile data service—much like a standard SIM card—and does not track or store the websites you visit or information you enter online. We take your privacy seriously, and any data we do collect is strictly to ensure proper network functioning, in compliance with our Privacy Policy.
Can Journey Japan eSIM see or track my browsing history or other personal data?
No. We do not have access to your personal browsing history or internet usage. Your eSIM connection simply provides mobile data service—much like a standard SIM card—and does not track or store the websites you visit or information you enter online. We take your privacy seriously, and any data we do collect is strictly to ensure proper network functioning, in compliance with our Privacy Policy.
Can Journey Japan eSIM see or track my browsing history or other personal data?
No. We do not have access to your personal browsing history or internet usage. Your eSIM connection simply provides mobile data service—much like a standard SIM card—and does not track or store the websites you visit or information you enter online. We take your privacy seriously, and any data we do collect is strictly to ensure proper network functioning, in compliance with our Privacy Policy.
Getting Started
Before Ordering
What Journey Japan eSIM plan should I choose?
What Journey Japan eSIM plan should I choose?
What Journey Japan eSIM plan should I choose?
What devices are compatible with Journey Japan eSIMs?
What devices are compatible with Journey Japan eSIMs?
What devices are compatible with Journey Japan eSIMs?
Do I need to unlock my phone to use the Journey Japan eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
How can I check if my device supports eSIM?
How can I check if my device supports eSIM?
How can I check if my device supports eSIM?
Do you have plans that provide local phone numbers?
Do you have plans that provide local phone numbers?
Do you have plans that provide local phone numbers?
Setting up your Journey Japan eSIM
When will I receive my Journey Japan eSIM?
When will I receive my Journey Japan eSIM?
When will I receive my Journey Japan eSIM?
When should I activate my Journey Japan eSIM?
When should I activate my Journey Japan eSIM?
When should I activate my Journey Japan eSIM?
How do I activate the Journey Japan eSIM?
How do I activate the Journey Japan eSIM?
How do I activate the Journey Japan eSIM?
Other eSIM Questions
How long does my Journey Japan eSIM plan last?
How long does my Journey Japan eSIM plan last?
How long does my Journey Japan eSIM plan last?
What kind of coverage does Journey Japan eSIM offer across Japan?
What kind of coverage does Journey Japan eSIM offer across Japan?
What kind of coverage does Journey Japan eSIM offer across Japan?
Will Journey Japan eSIM work in rural areas of Japan as well?
Will Journey Japan eSIM work in rural areas of Japan as well?
Will Journey Japan eSIM work in rural areas of Japan as well?
Is Journey Japan eSIM compatible with other travel destinations outside of Japan?
Is Journey Japan eSIM compatible with other travel destinations outside of Japan?
Is Journey Japan eSIM compatible with other travel destinations outside of Japan?
Will Journey Japan eSIM Unlimited Plan restrict my daily data usage?
Will Journey Japan eSIM Unlimited Plan restrict my daily data usage?
Will Journey Japan eSIM Unlimited Plan restrict my daily data usage?
Plans & Payments
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
What is your refund policy?
What is your refund policy?
What is your refund policy?
Do you have unlimited data plans?
Do you have unlimited data plans?
Do you have unlimited data plans?
Using your eSIM in Japan
Can I use my SIM card and Journey Japan eSIM at the same time?
Can I use my SIM card and Journey Japan eSIM at the same time?
Can I use my SIM card and Journey Japan eSIM at the same time?
How can I check how much data I have left?
How can I check how much data I have left?
How can I check how much data I have left?
What is the process for returning the eSIM after my trip to Japan?
What is the process for returning the eSIM after my trip to Japan?
What is the process for returning the eSIM after my trip to Japan?
Troubleshooting
I can not Install my Journey Japan eSIM. What should I do?
I can not Install my Journey Japan eSIM. What should I do?
I can not Install my Journey Japan eSIM. What should I do?
I have installed and activated my eSIM, but I'm not connecting to internet/data.
I have installed and activated my eSIM, but I'm not connecting to internet/data.
I have installed and activated my eSIM, but I'm not connecting to internet/data.
How do I use tethering / activate my hotspot?
How do I use tethering / activate my hotspot?
How do I use tethering / activate my hotspot?
My Activation Code isn’t working. What should I do?
My Activation Code isn’t working. What should I do?
My Activation Code isn’t working. What should I do?
I'm having trouble seeing my full Activation Code on the confirmation email. What should I do?
I'm having trouble seeing my full Activation Code on the confirmation email. What should I do?
I'm having trouble seeing my full Activation Code on the confirmation email. What should I do?
My phone is stuck on "Activating" after installing my eSIM. What do I do?
My phone is stuck on "Activating" after installing my eSIM. What do I do?
My phone is stuck on "Activating" after installing my eSIM. What do I do?
What do I do if I delete or lose my eSIM’s Activation Code?
What do I do if I delete or lose my eSIM’s Activation Code?
What do I do if I delete or lose my eSIM’s Activation Code?
I can’t connect to the internet anymore. What should I do?
I can’t connect to the internet anymore. What should I do?
I can’t connect to the internet anymore. What should I do?
How can I contact customer support?
How can I contact customer support?
How can I contact customer support?
What languages does customer support speak?
What languages does customer support speak?
What languages does customer support speak?
Stay connected with us
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Stay connected with us
Subscribe to our newsletter for the latest updates, exclusive deals, and travel tips.
Stay connected with us
Subscribe to our newsletter for the latest updates, exclusive deals, and travel tips.
Check if your phone can use eSIMs
Learn how to install and activate your eSIM
Unlock Japan and start your journey
Check if your phone can use eSIMs
Learn how to install and activate your eSIM
Unlock Japan and start your journey
Check if your phone can use eSIMs
Learn how to install and activate your eSIM
Unlock Japan and start your journey
© 2025
Sekai Studios. All Rights Reserved.
© 2025
Sekai Studios. All Rights Reserved.
© 2025
Sekai Studios. All Rights Reserved.