Device Compatibility
How can I check if my device supports eSIM?
Newer devices should support eSIM if there are no restrictions set. However, eSIM compatibility depends on your exact device model, regional version, and carrier. Check your device settings for an option such as ‘Add eSIM,’ ‘Add Cellular Plan,’ or ‘Add Mobile Plan.’ You can also dial *#06# and check whether an EID number appears. We recommend confirming your exact device model on our eSIM compatibility list before purchasing.
Do I need to unlock my phone to use the Journey Japan eSIM?
Yes! An unlocked (SIM-free) phone with eSIM compatibility is required. To check if your phone is unlocked, go to Settings > General > About (iPhone) or Settings > About Phone (Android) and look for "SIM Lock" or "Carrier Lock" status — or simply contact your carrier and ask them to confirm. If your phone is locked, you'll need to contact your carrier to request an unlock before installing the eSIM. Also be sure to review our eSIM compatibility list to confirm your device model supports eSIM.
What devices are compatible with Journey Japan eSIMs?
Most cellular devices are compatible. You can find a list of devices compatible with eSIM technology on our website. If you do not see your device, feel free to reach out to our team.
Is Journey Japan eSIM compatible with other travel destinations outside of Japan?
Journey Japan eSIMs only work in Japan. Once you’re outside Japan, you won’t be able to access data.
Can I use my SIM card and Journey Japan eSIM at the same time?
Yes, you can have both physical and eSIM cards in your phone at the same time! Ensure your device has Dual-Sim functionality and you are good to go!
