Most Common Questions
When will I receive my Journey Japan eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chat box or contact form, and we'll be happy to help!
How do I activate the Journey Japan eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
How can I check if my device supports eSIM?
What is the process for returning the eSIM after my trip to Japan?
How long does my Journey Japan eSIM plan last?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
All FAQs
My activation code isn’t working. What should I do?
I have installed and activated my eSIM, but I'm not connecting to internet or data.
When will I receive my eSIM?
You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chatbox or contact form, and we'll be happy to help!
How can I check how much data I have left?
By accessing your eSIM profile you can check how much data usage remains. This link can be found in your eSIM activation email. Also, you can check through your device’s setting under the “Cellular” or “Mobile Data” section. For iOS, go to Settings -> Cellular -> Mobile Data. For Android, go to Settings and search for “Data usage.”
When should I activate my eSIM?
Can Journey Japan eSIM see or track my browsing history or other personal data?
No. We do not have access to your personal browsing history or internet usage. Your eSIM connection simply provides mobile data service—much like a standard SIM card—and does not track or store the websites you visit or information you enter online. We take your privacy seriously, and any data we do collect is strictly to ensure proper network functioning, in compliance with our Privacy Policy.
Getting Started
Before Ordering
What Journey Japan eSIM plan should I choose?
What devices are compatible with Journey Japan eSIMs?
How can I check if my device supports eSIM?
Do I need to unlock my phone to use the Journey Japan eSIM?
Can I buy a Journey Japan eSIM if I'm already in Japan?
Setting up your Journey Japan eSIM
When will I receive my Journey Japan eSIM?
When should I activate my Journey Japan eSIM?
How do I activate the Journey Japan eSIM?
Other eSIM Questions
How long does my Journey Japan eSIM plan last?
What kind of coverage does Journey Japan eSIM offer across Japan?
Will Journey Japan eSIM work in rural areas, on the Shinkansen, and in subway stations?
Is Journey Japan eSIM compatible with other travel destinations outside of Japan?
Do you have plans that provide local phone numbers?
Will Journey Japan eSIM Unlimited Plan restrict my daily data usage?
What languages does customer support speak?
Plans & Payments
Do you have Unlimited Data plans?
Are there any additional charges or hidden fees associated with Journey Japan eSIM?
What is your refund policy?
What payment methods do you accept?
Using your eSIM in Japan
Can I use my SIM card and Journey Japan eSIM at the same time?
How can I check how much data I have left?
What is the process for returning the eSIM after my trip to Japan?
Can I stream video and make video calls?
Troubleshooting
I can not Install my Journey Japan eSIM. What should I do?
I have installed and activated my eSIM, but I'm not connecting to internet/data.
How do I use tethering / activate my hotspot?
My Activation Code isn’t working. What should I do?
I'm having trouble seeing my full Activation Code on the confirmation email. What should I do?
My phone is stuck on "Activating" after installing my eSIM. What do I do?
What do I do if I delete or lose my eSIM’s Activation Code?
I can’t connect to the internet anymore. What should I do?
How can I contact customer support?
