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After purchasing your eSIM, you’ll get an email containing an QR Code, an activation code, and instructions to install the eSIM. Follow the instructions and you should have no issues in activating your eSIM once you arrive in Japan.

You should receive your eSIM confirmation email within 5-15 minutes! In case it doesn't arrive right away, be sure to check your spam and promotions folders before reaching out. If you still haven't received your eSIM in over 24 hours, or can't find it after checking your folders, please contact us via the chatbox or contact form, and we'll be happy to help!

To make the most of your eSIM, complete the activation, as soon as or just before you arrive in Japan, so you can connect as soon as you land. (Installation can be done over WiFi anywhere in the world, but Activation and connection will only be available upon arrival.) Don’t forget to enable Data Roaming for your plan and device! This ensures you get the full 30 days of data access included in your plan. If you don’t activate your eSIM within the alloted activation window (i.e. 45 days or 180 days of your purchase date), the 30-day countdown will begin automatically.