Dites-nous ce qui se passe.Nous serions ravis de vous aider !

Are there any additional charges or hidden fees associated with Journey Japan eSIM?

None at all! Enjoy your journey in Japan without worrying about hidden charges.

What is the process for returning the eSIM after my trip to Japan?

You don’t have to do anything! Once you use up your data allowance or the 30-day period expires, your data connection will automatically stop.

How can I check if my device supports eSIM?

Newer devices should support eSIM if there are no restrictions set. You can also review your device settings and look for a secondary “IMEI” number, or "Add eSIM" section for a quick indication.

Do I need to unlock my phone to use the Journey Japan eSIM?

Yes! An unlocked (SIM-free) phone with eSIM compatibility is required. Check your device for an "Unlocked" SIM, and review our eSIM compatibility list. If there is any indication of "SIM Locked", you will need to unlock your device by contacting you carrier beforehand.

What devices are compatible with Journey Japan eSIMs?

Most cellular devices are compatible. You can find a list of devices compatible with eSIM technology on our website. If you do not see your device, feel free to reach out to our team.

Is Journey Japan eSIM compatible with other travel destinations outside of Japan?

Journey Japan eSIMs only work in Japan. Once you’re outside Japan, you won’t be able to access data.